SHIPPING POLICY
SHIPPING POLICY
Last Updated: 5/01/2026
This Shipping Policy outlines how orders placed on hushandxplore.com.au are processed, shipped, and delivered.
It applies to all purchases made through our website.
1. Shipping Locations
Hush & Xplore currently ships within Australia only, unless otherwise stated on the website.
We do not ship to international addresses at this time.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation
Orders placed on weekends or public holidays will be processed on the next business day
Processing time refers to order verification, packing, and handover to the courier. It does not include delivery time.
3. Delivery Timeframes
Estimated delivery times vary depending on location and courier services:
Standard Delivery: approximately 3–7 business days after dispatch
Delivery timeframes are estimates only and are not guaranteed.
4. Discreet Packaging
All orders are shipped in plain, unbranded packaging to ensure customer privacy.
No product descriptions, branding, or adult references appear on the exterior of the package.
5. Shipping Fees
Shipping costs, if applicable, are:
Displayed at checkout before payment
Calculated based on delivery location and order size
Any promotional free shipping offers will be clearly stated on the website.
6. Tracking Information
Where available, tracking details will be provided via email once the order has been dispatched.
Customers are responsible for monitoring tracking updates provided by the courier.
7. Delivery Issues & Delays
Hush & Xplore is not responsible for delays caused by:
Courier or postal service disruptions
Incorrect or incomplete address details provided by the customer
Weather events, public holidays, or force majeure circumstances
If an order is returned to us due to an incorrect address, re-shipping fees may apply.
8. Lost or Damaged Parcels
If your order arrives damaged or is believed to be lost in transit:
Please contact us within 7 days of the expected delivery date
Provide your order number and supporting details
We will liaise with the courier to investigate and determine an appropriate resolution in line with Australian Consumer Law.
9. Responsibility of Customers
Customers are responsible for:
Providing accurate and complete shipping information
Ensuring safe receipt of deliveries
Hush & Xplore is not liable for orders delivered to the address provided by the customer.
10. Policy Updates
We may update this Shipping Policy from time to time to reflect:
Changes in courier services
Operational requirements
Legal or regulatory updates
Continued use of the website constitutes acceptance of the updated policy.
11. Contact Information
For shipping-related questions or concerns, please contact:
Email: admin@hushandxplore.com.au
Website: https://hushandxplore.com.au