RETURNS & REFUND POLICY
RETURNS & REFUND POLICY
Last Updated: 5/01/2026
This Returns & Refund Policy applies to all purchases made on hushandxplore.com.au and is designed to comply with Australian Consumer Law (ACL) while maintaining hygiene, safety, and privacy standards for adult-oriented products.
1. Australian Consumer Law (Your Rights)
Under Australian Consumer Law, consumers are entitled to a remedy if a product:
Is faulty or defective
Is not as described
Is unsafe
Does not perform as reasonably expected
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.
2. Change of Mind Returns
Due to the personal and hygiene-sensitive nature of the products sold by Hush & Xplore:
We do not accept returns or refunds for change of mind
We do not accept returns for incorrect selection, preference, or expectation
We do not accept returns for opened, used, or unsealed products
This policy is consistent with health, safety, and hygiene standards.
3. Faulty, Damaged, or Incorrect Items
You may be entitled to a remedy if the product:
Arrives damaged
Is faulty
Is incorrect (different from what was ordered)
To request a review, you must:
Contact us within 7 days of receiving the item
Provide your order number
Provide clear photos or evidence of the issue
Requests submitted outside this timeframe may not be eligible for assessment.
4. Assessment Process
Once we receive your request:
We will review the information provided
We may request additional details to assess the issue
We will determine an appropriate remedy in accordance with Australian Consumer Law
Remedies may include:
Replacement of the item
Refund to the original payment method
Store credit (where appropriate and agreed)
The type of remedy offered will depend on the nature of the issue.
5. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return unless faulty:
Opened or used products
Products with broken seals
Clearance or final sale items (unless required by law)
6. Refund Processing
Approved refunds will be:
Processed to the original payment method
Issued within a reasonable timeframe after approval
Processing times may vary depending on payment provider policies.
7. Shipping Costs
Original shipping fees are non-refundable, except where required under Australian Consumer Law
Customers may be responsible for return shipping costs unless the product is confirmed to be faulty or incorrect
8. Misuse & Incorrect Handling
Hush & Xplore is not responsible for:
Damage caused by misuse or improper handling
Issues arising from failure to follow instructions
Normal wear and tear
Such cases are not considered product faults under Australian Consumer Law.
9. Fraud Prevention
We reserve the right to refuse a return or refund request where:
Fraudulent activity is suspected
False or misleading information is provided
This policy is abused
10. Policy Updates
This Returns & Refund Policy may be updated from time to time to reflect:
Legal or regulatory changes
Operational requirements
Platform or payment provider policies
Continued use of the website constitutes acceptance of the updated policy.
11. Contact Information
For returns or refund inquiries, please contact:
Email: admin@hushandxplore.com.au
Website: https://hushandxplore.com.au